Terms and conditions

VORTIQ Transfer is a commercial brand operated by VORTIQ s.r.o., IČO 29747759, DIČ CZ29747759, with its registered office at Školská 660/3, Nové Město, 110 00 Praha 1, Czech Republic. The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 451186.

Contact: info@vortiq-transfer.com | +420 703 886 514 | https://vortiq-transfer.com

VORTIQ s.r.o. is not a VAT payer in the Czech Republic and is registered as an identified person for VAT purposes. All displayed prices are final, and no Czech VAT is added.

VORTIQ operates private chauffeur transfers between Prague Václav Havel Airport and destinations in Prague and the wider Czech Republic, and private day tours to destinations including Český Krumlov, Karlovy Vary, and Bohemian Switzerland.

Day tours are private chauffeured journeys to and from the destination. Unless explicitly stated in the booking confirmation, tours do not include entrance tickets, guided tours, meals, or any services at the destination. Customers are responsible for arranging and paying for any such services independently.

VORTIQ s.r.o. is an independent provider of pre-booked transfers and is not an official or appointed taxi operator of Prague Airport. Airport pickups and drop-offs are performed in permitted publicly accessible areas. Applicable standard airport access or parking charges are included in the confirmed price unless expressly stated otherwise.

The customer selects a service, enters the required contact and journey information, reviews and corrects the booking details, accepts these Terms and submits the paid booking using the 'Book and pay' button.

For fixed-price online bookings, the contract is concluded after payment is successfully completed and VORTIQ sends a booking confirmation to the customer's email address.

Submitting a custom-route enquiry does not create a contract or payment obligation. A contract for a custom service is concluded only after VORTIQ sends a final offer and the customer expressly accepts it.

The contract may be concluded in English. Booking records are stored electronically for the period necessary to provide the service and comply with applicable legal obligations. The customer receives the booking information and the applicable Terms by email.

You must be at least 18 years of age to make a booking. By completing a booking you confirm that all information provided — including passenger count, luggage, pickup location, destination, and flight details — is accurate and complete.

All prices are quoted in euros (€). VORTIQ s.r.o. is not a VAT payer in the Czech Republic and is registered as an identified person for VAT purposes. All displayed prices are final, and no Czech VAT is added.

Current indicative prices: Prague Airport ↔ Prague city centre from €29.99 per vehicle (one way); Český Krumlov private day tour €279 per vehicle (return); Karlovy Vary private day tour €229 per vehicle (return); Bohemian Switzerland private day tour €299 per vehicle (return). Final prices are confirmed at checkout and in your booking confirmation.

Online payments are processed securely by Stripe. VORTIQ s.r.o. does not receive or store the customer's complete payment-card details. A booking is not considered paid until the payment status has been verified through Stripe. If payment fails, is cancelled or remains pending, the customer will be informed and may be asked to retry.

Alternatively, you may pay your driver directly on the day of travel by cash (euros or Czech koruna at the prevailing exchange rate) or by card. Cash payment does not entitle you to a lower price than the confirmed booking amount.

Bookings made through this website concern passenger transport services scheduled for a specific date or time. The ordinary 14-day right of withdrawal applicable to certain distance contracts does not apply to these bookings. Customers may nevertheless cancel in accordance with the cancellation policy below.

Free cancellation: a customer may cancel free of charge by emailing info@vortiq-transfer.com at least 24 hours before the scheduled pickup time. The cancellation becomes effective when it is received by VORTIQ. All deadlines are calculated using Prague local time, Europe/Prague.

Late cancellations: cancellations received less than 24 hours before the scheduled pickup time are non-refundable. The full booking amount is forfeited.

No-shows: if you fail to appear at the agreed pickup location within the included waiting period (see Section 6) without prior notice, the booking is treated as a no-show and is non-refundable.

Eligible refunds will be initiated to the original payment method within 10 business days. The time required for the funds to appear may depend on Stripe, the payment method and the customer's bank.

VORTIQ-initiated cancellations: in the unlikely event that we must cancel your booking, we will notify you as soon as possible and provide a full refund of any amount paid. We are not liable for any further costs or losses arising from such cancellation.

We will make every reasonable effort to deliver your journey as confirmed. Your driver will be at the agreed pickup location at the agreed time. Please provide your flight number at the time of booking so we can monitor arrivals and adjust timing accordingly at no extra charge.

Airport arrivals — included waiting time: for pickups from Prague Václav Havel Airport, a complimentary waiting period of 60 minutes from the actual landing time of your flight is included. This allows time for disembarkation, baggage collection, and customs or immigration clearance. Your driver will track your flight in real time.

All other pickups — included waiting time: for all non-airport pickups (hotels, addresses, train stations, etc.), a complimentary waiting period of 15 minutes from the agreed pickup time is included.

Extra waiting time charges: waiting time beyond the included period will be charged at €10 per additional 15 minutes (or part thereof), billed in 15-minute increments. Your driver will notify you before extra waiting charges begin to accrue. Extra waiting charges are payable directly to the driver on the day of travel.

If you do not make contact within 30 minutes after the included waiting period has expired, and we have been unable to reach you by phone, the booking may be treated as a no-show (see Section 5).

Force majeure: if circumstances outside our reasonable control—including severe weather, road closures, accidents, civil unrest, official restrictions or significant traffic disruption—affect the journey, we will contact the customer as soon as reasonably possible to discuss available alternatives. If the transport service is cancelled and is not provided, the customer will receive a refund of the amount paid for the unperformed service. VORTIQ is not responsible for additional indirect or consequential losses caused by circumstances outside its reasonable control. Nothing in this paragraph limits rights that cannot legally be excluded.

Vehicle substitution: if we are unable to provide the booked vehicle class, we reserve the right to substitute an equivalent or superior vehicle at no additional cost to you.

Passengers must wear seatbelts at all times where fitted. Smoking, vaping, and the consumption of alcohol are not permitted in any VORTIQ vehicle. Passengers must not behave in a manner that endangers the driver or other passengers.

You are responsible for ensuring that the number of passengers and the volume of luggage does not exceed the capacity of the booked vehicle. If you arrive with more passengers or luggage than booked, we reserve the right to refuse carriage or charge for an additional vehicle.

You are liable for any damage caused to the vehicle by you or members of your party through negligence or misconduct. The cost of cleaning or repair may be charged to you.

All vehicles used by VORTIQ s.r.o. maintain compulsory motor vehicle liability insurance as required by Czech law. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable Czech or EU law.

We are not liable for indirect or consequential losses, including missed flights, missed connections, or lost business opportunities, except where caused by our proven negligence.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Czech or EU law, including liability for fraud or fraudulent misrepresentation.

Customers should report complaints without undue delay after discovering the issue by emailing info@vortiq-transfer.com. The complaint should include the booking reference, journey date, description of the issue and requested resolution.

VORTIQ will provide written confirmation of receipt. Consumer complaints will be resolved, including notification of the outcome, within 30 days unless VORTIQ and the customer agree to a longer period.

If a consumer dispute cannot be resolved directly with VORTIQ, the consumer may submit a proposal for out-of-court dispute resolution to: Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic. Website: https://adr.coi.cz | Email: adr@coi.cz

We process your personal data in accordance with our Privacy Policy, available at vortiq-transfer.com/privacy, and in compliance with the General Data Protection Regulation (GDPR) and applicable Czech data protection law.

We use the customer's contact and journey details where necessary to process, confirm and perform the booking. This processing is based primarily on taking steps at the customer's request and performance of the transport contract under Article 6(1)(b) GDPR. Marketing communications and optional analytics or advertising processing require a separate applicable legal basis, including consent where required.

These Terms are governed by the laws of the Czech Republic. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Czech Republic, without prejudice to your rights as a consumer under the law of your country of habitual residence within the EU.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update these Terms at any time. The version in force at the time of your booking applies to that booking. The current version is always available at vortiq-transfer.com/terms.

VORTIQ s.r.o. | Školská 660/3, Nové Město, 110 00 Praha 1, Czech Republic

Email: info@vortiq-transfer.com | Phone: +420 703 886 514